Booking Policy

We’re excited to bring The Social Swing to your event. To keep things clear and fair, here’s what you can expect when booking with us:

Deposits

  • A $250 deposit is required to secure your date. The remaining balance is due the day of the event.

  • Bookings are confirmed once we receive the deposit, a completed booking form, and a signed rental agreement.

  • For last-minute bookings, full payment may be required at the time of confirmation.

Payments

  • The remaining balance is due on the day of your event unless otherwise arranged in writing.

  • We accept major credit/debit cards and secure payments through third-party processors. We do not store card details directly.

Cancellations & Reschedules

  • Cancellations made 30 days or more before the event qualify for a refund of any amount paid including the non-refundable deposit.

  • Cancellations made within 30 days of the event qualify for a refund of any amount paid beyond the non-refundable deposit. We will do our best to work with you to reschedule the booking and the deposit can be applied to another date.

  • Cancellations made within 7 days of the event are fully non-refundable. We will do our best to work with you to reschedule the booking for another date.

  • We’ll always do our best to accommodate reschedules.

Weather

  • The simulator can be set up indoors or outdoors.

  • If weather prevents outdoor use, we’ll work with you to move indoors, adjust timing, or reschedule.

Event Space Requirements

  • Minimum space required: approximately 20 ft x 18 ft with at least 12 ft ceiling height.

  • A standard 120V electrical outlet must be available.

  • The client is responsible for ensuring the space meets requirements prior to the event.

Travel

  • Events within our local service area are included.

  • Travel outside this area may require an additional fee, which will be quoted at booking.

Staffing

  • Each rental includes a dedicated event host to manage setup, guide guests, run contests, and ensure smooth play throughout your event.

Safety

  • Guests must follow staff instructions at all times. Unsafe behavior may result in suspension of play without refund.